Last Updated: May 10, 2021
THE INFORMATION WE COLLECT AND HOW WE USE IT
In the course of operating the Services, Bansho collects or receives the following types of information from visitors to our Websites, users of the App, and parents or legal guardians of Child Users (defined below), which may include personal information.
Server Log Information
Our servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of such access, including the device’s IP address, user agent string (e.g., operating system and browser type/version), and the pages you’ve clicked on while on our Services, and details regarding your activity on the Services such as time spent on the Services and other performance and usage data. We may use these log files for purposes such as assisting in monitoring and troubleshooting errors and incidents, analyzing traffic, or optimizing the user experience. The server logs do not contain any identifiable information about users of our Services.
We may collect information using “cookie” and other similar technologies. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive (or other storage medium) so that your computer will “remember” information about your use. We use both first and third party session cookies and persistent cookies. Below is a general primer on session and persistent cookies; information collected by cookies depends on its particular purpose. For more information, please see the information regarding analytics providers discussed further below.
If you do not want us to place a cookie on your device, you may be able to turn that feature off on your device. Please consult your browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, certain aspects of the Services may not function properly or as intended.
Third-Party Payment Providers
Payment processing services for us on the Site or over the phone are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these Terms or continuing to operate as an account holder on Bansho, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Bansho enabling payment processing services through Stripe, you agree to provide Bansho accurate and complete information about you or your business (as applicable), and you authorize Bansho to share it and transaction information related to your use of the payment processing services provided by Stripe. For more information please review our provider's policies here: https://stripe.com/checkout/legal
Third-Party Analytics Providers
For Google Analytics, please visit: https://www.google.com/analytics
For Mixpanel, please visit: https://mixpanel.com/legal/privacy-policy/
For Sentry, please visit: https://sentry.io/privacy/
In an ongoing effort to better understand our users and the Services, we might analyze your information in aggregate form to operate, maintain, manage, and improve the Services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics to describe the Services to current and prospective business partners and to other third parties for other lawful purposes.
Onward Transfer to Third Parties
Tutor Payment Information
We collect payment information for Tutors. If you are a contracted Tutor through us, then we (or our business partner(s) who process payment transactions for us) will collect bank account or other financial information in order to facilitate payments to you based upon invoices you submit through the Site and in conjunction with your independent contractor agreement.
Disclosure to Public Authorities
We may be required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
OPT-OUT FOR DIRECT MARKETING; EMAIL MANAGEMENT
You may opt out at any time from the use of your personal information for direct marketing purposes by emailing the instructions to [email protected] or by clicking on the “Unsubscribe” link located on the bottom of any Bansho marketing email and following the instructions found on the page to which the link takes you. Please allow us a reasonable time to process your request. You cannot opt out of receiving transactional e-mails related to the Services.
HOW WE PROTECT YOUR INFORMATION
CHILDREN UNDER THE AGE OF 13
Our Website is a general audience website and is not directed towards children under the age of 13. While our App is directed towards children, we do not knowingly collect personal information from children under the age of 13 who use the App (“Child Users”). Although we work with third-party analytics services providers on our App as described in the Third Party Analytics Providers section above, such service providers do not collect or transmit any identifiable information about children on our App.
It is the responsibility of the parent or guardian to create a profile for a Child User on the App, and they are only asked to provide a Child User’s profile nickname (which is not used as contact information) and year in school. We permit Child Users to favorite certain lessons and educators, but we do not collect Child User personal information in providing these customizations. Additionally, Child Users may share lessons with mobile device contacts or through the social media accounts connected to the device, but we do not have access to any contact lists or social media account information.
IMPORTANT NOTICE TO ALL NON-US RESIDENTS
Our servers are located in the United States and elsewhere. Please be aware that your information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your country of origin. If you are located outside the United States and choose to use the Services, you do so at your own risk.
DO NOT TRACK
Bansho does not respond to “Do Not Track” settings or other related mechanisms at this time.
CALIFORNIA PRIVACY RIGHTS
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact Bansho via email at [email protected].
NEVADA PRIVACY RIGHTS
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties who intend to license or sell that personal information. You can exercise this right by contacting us at [email protected] with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your personal information as sales are defined in Nevada Revised Statutes Chapter 603A.
LINKS TO EXTERNAL WEBSITES
HOW TO CONTACT US